Mind Matters has a strict two-business-day cancellation policy. If you need to cancel your appointment, please contact us with no less than two business days notice to avoid cancellation fees. This is to ensure that we have sufficient opportunity to offer this appointment to other clients in need of support.

If you have to cancel your appointment at short notice, the following cancellation fees will apply:

• 0-1 business days or non-attendance: Full session fee payable

• 1-2 business days notice: 50% of session fee payable

• Cancellation fees are to be paid prior to attending any future sessions.

Please also note that rebates through Medicare or private health insurance are not available for unattended or cancelled appointments.